Privacy Policy

Last updated: 19 September 2026

Looped by Liv respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with and your rights in relation to your personal information.

1. Who we are

Looped by Liv is a small handmade business based in Scotland, UK.

For questions about this Privacy Policy or how your personal information is used, please contact:

Looped by Liv
Email: loopedbyliv.orders@gmail.com

2. What information we collect

Depending on how you use our website, we may collect:

• Your name

• Email address

• Billing and delivery address

• Telephone number, where provided

• Order details, including products purchased, prices and delivery information

• Information you provide when submitting a custom order request

• Messages or other information you send to us

• Payment and transaction information

When you make a payment through our website, payment details are processed by our payment service provider. We do not need to store your full card details ourselves.

We may also automatically collect certain technical information when you use our website, such as information about your device, browser and how you interact with the website, through cookies and similar technologies.

3. How we use your information

We use your personal information to:

• Process and fulfil your orders

• Process payments

• Arrange delivery of your orders

• Send order confirmations and updates

• Respond to enquiries and customer service requests

• Respond to custom order requests

• Contact you about a custom order, including confirming availability and price

• Send payment requests or invoices where applicable

• Deal with returns, refunds or faulty products

• Keep appropriate business and financial records

• Improve and maintain our website and services

• Comply with our legal and accounting obligations

• Protect our business against fraud or misuse

We will only use your personal information for purposes that are lawful and appropriate.

4. Our lawful bases for using your information

Under UK data protection law, we need a lawful basis for using personal information.

Depending on the circumstances, we may rely on:

Contract:
We need certain information to process and fulfil an order you have placed with us.

Legal obligation:
We may need to keep certain information to comply with legal, tax and accounting requirements.

Legitimate interests:
We may use information where this is necessary for the legitimate running, administration and protection of our business, provided this does not unfairly override your rights and interests.

Consent:
Where consent is required, such as for certain marketing communications or non-essential cookies, we will ask for your consent and explain how you can withdraw it.

The appropriate lawful basis depends on the particular purpose for which your information is being used.

5. Custom order requests

If you submit a custom order request through our website, we will use the information you provide to:

• Review your requested design

• Check the availability of materials and colours

• Contact you about your request

• Confirm the design and final price

• Arrange payment if you decide to proceed

Submitting a custom order request does not automatically create an order.

We will not use the information you provide in a custom order request for unrelated purposes.

6. Who we share your information with

We may share relevant personal information with trusted service providers where this is necessary to operate our website and fulfil your order.

These may include:

Squarespace — our website and online store provider.

Payment providers — such as Squarespace Payments and other payment services made available through our website, where applicable, to process payments securely.

Royal Mail or other delivery providers — where necessary to deliver your order. This may include your name and delivery address.

Professional or legal advisers — where necessary for accounting, legal or business purposes.

We only share information that is reasonably necessary for the relevant purpose.

7. Payment information

Payments made through our website are processed by the relevant payment provider.

We do not ask you to send your full payment card details to us by email or through a custom order form.

Payment providers may process your information in accordance with their own privacy policies and terms.

8. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function, while others may be used for purposes such as analytics or remembering preferences.

Where required by law, we will ask for your consent before using non-essential cookies.

You can manage your cookie preferences through the cookie controls provided on our website.

Squarespace also uses cookies and similar technologies to operate websites and provide certain functionality.

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer to meet legal, tax, accounting or other regulatory requirements.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

10. Keeping your information secure

We take reasonable steps to protect your personal information against accidental loss, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

11. Your rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information where there is no valid reason for us to continue holding it

• Ask us to restrict how we use your information in certain circumstances

• Object to certain uses of your information

• Withdraw consent where we rely on consent to process your information

• Request data portability where applicable

These rights are subject to certain legal conditions and exemptions.

If you would like to exercise a data protection right, please contact us using the details below.

12. Marketing communications

We will only send marketing communications where we have a lawful basis to do so.

If you receive marketing emails from us, you can unsubscribe at any time using the unsubscribe option included in the email or by contacting us.

Unsubscribing from marketing communications will not stop us from sending essential emails relating to an order or enquiry you have made.

13. Children's information

Our website is intended for general customers and is not specifically directed at children.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided us with personal information inappropriately, please contact us.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be available on our website.

Last updated: 19 September 2026

15. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Looped by Liv
Email: loopedbyliv.orders@gmail.com

16. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have the opportunity to address your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

You can find information about making a complaint on the ICO's website.